Recall 23V420000 · manufacturer campaign 23C20
Equipment › Other › Owners/service/other Manual — Ford, Lincoln · reported 9 Jun 2023 · 691,133 vehicles potentially affected
What's wrong
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
The risk
Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.
The fix
Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C20.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Vehicles covered by this recall
Whether a particular car is affected and still unrepaired depends on its VIN — a model year being listed does not mean every car of that year is included. Check any VIN free on CarLogs, or at nhtsa.gov/recalls.
Is this car's recall fixed?
Recall repairs are free at any franchised dealer, for the life of the vehicle. A CarLogs report shows the recall status for a specific VIN as reported by the manufacturer — whether it's open or repaired, and whether the fix is available yet.
Source: NHTSA Office of Defects Investigation recall database. Look up another campaign →