Terms & Conditions

01What we provide

CarLogs provides vehicle information by VIN, licence plate or hull number — including specifications, safety recalls, known problems and (where purchased) history records such as title, salvage, mileage and related data sourced from third parties. We provide information about the vehicle only and never the personal identity of its owner.

02Information accuracy

Reports are compiled from government and third-party data sources and are provided "as is" for informational purposes only. We do not guarantee that any report is complete, accurate, or up to date, and a report is not a substitute for an independent inspection or professional advice. You rely on the information at your own risk.

03Purchases & refunds

Paid reports are delivered electronically and become available immediately upon successful payment via Stripe. Because reports are digital and delivered instantly, all sales are generally final; if a report fails to generate due to a technical error on our side, contact us at [email protected] and we will make it right.

Subscriptions renew monthly until cancelled. You can cancel at any time from your dashboard; access continues to the end of the paid period.

04Accounts

You are responsible for keeping your login credentials secure and for activity under your account. You stay signed in on a device until you log out; notify us of any unauthorized use.

05Acceptable use

You agree not to use the Service unlawfully, to attempt to obtain a vehicle owner's identity, to scrape or resell our data, or to disrupt the Service. Automated access is available through the developer API under its own limits. We reserve the right to suspend access for misuse.

06Limitation of liability

To the maximum extent permitted by law, CarLogs is not liable for any indirect, incidental, or consequential damages, or for decisions made based on a report. Our total liability for any claim is limited to the amount you paid for the relevant report.

07Changes

We may update these terms from time to time; the date at the top shows the current version. Continued use of the Service constitutes acceptance of the updated terms.

08Reporting content

If you believe something on carlogs.xyz is unlawful or breaches these terms — for example a photo, a page or a user-submitted detail — you can send us a notice through the contact form (choose Report illegal content) or by email to [email protected]. Please include the page address, why you consider the content unlawful or in breach, your name and email, and a statement that your notice is accurate and made in good faith. We confirm receipt, review every notice promptly and carefully, tell you our decision and the reasons for it, and act on notices from recognised trusted flaggers and authorities with priority. We do not use fully automated means to decide notices.

09Restrictions we may apply

We may remove or disable content, limit features, refuse or withdraw access to a report, or suspend or close an account when content or conduct is unlawful or breaches these terms — for example attempts to identify a vehicle's owner, scraping, payment fraud or abuse of other users. Where we restrict you we will tell you what we did, why, the facts and terms we relied on, whether any automated tools were involved, and how to appeal. We act proportionately: a first-time, minor breach normally results in a warning rather than closure. We apply the same rules to everyone and do not restrict content for discriminatory reasons.

10Complaints and appeals

You can dispute any decision we take about your content, your account, a purchase or a notice you submitted. Send your complaint within six months of the decision through the contact form (choose Appeal a decision) or by email, quoting the decision and why you disagree. Complaints are free, reviewed by a person rather than an automated system, and answered in writing within 14 days with reasons; if we got it wrong we reverse the decision without delay.

If you are in the European Union and are not satisfied with our final answer, the Digital Services Act gives you the right to refer the dispute to a certified out-of-court dispute settlement body in your Member State (the European Commission publishes the list of certified bodies), and you can always bring a claim before a court. We engage with certified bodies in good faith.

11Point of contact

Our single point of contact for users, Member State authorities, the European Commission and the European Board for Digital Services is [email protected]. We communicate in English, and we reply to authorities and users through the same address; a postal address is available on request.

12Advertising

Pages may carry clearly labelled advertisements served by Google. We do not sell advertising targeted at children and we do not target advertising using special categories of personal data such as health, religion or political opinion. Sponsored placements, where present, are marked as such.

13Contact

Questions? Email [email protected] or use our contact form.