01One-time reports
A full vehicle history report, a title & salvage snapshot, and a license-plate report are digital products delivered immediately after successful payment through Stripe. Because they are delivered instantly, all sales are generally final.
We will refund or re-run your purchase if a report fails to generate because of a technical error on our side, or if a paid lookup returns no usable data for a vehicle we could not decode. Just email us and we'll make it right.
02CarLogs Pro subscriptions
CarLogs Pro is billed monthly or annually and renews automatically until you cancel. You can cancel anytime from your dashboard. Your access continues to the end of the period you have already paid for, and you will not be billed again. We do not provide partial refunds for the current period, but you keep full access until it ends.
03How to request a refund
Email [email protected] with your order or the VIN or license plate you searched. We review every request personally and reply within two business days.
04Transparent pricing
The total price is always shown before you pay. Buying a report is a one-time purchase and never signs you up for a subscription. CarLogs Pro is a separate, optional plan you choose deliberately, and it is clearly labelled as recurring.
05Chargebacks
If something went wrong, please contact us first — we can almost always sort it out faster than a bank dispute.
Email [email protected] or use the contact form — a human reads every message.