2002 GMC Yukon SLE
1GKEC13VX2R136942
Vehicle history report for the 2002 GMC Yukon SLE (VIN 1GKEC13VX2R136942). Red, sport utility vehicle [suv]/multipurpose vehicle [mpv], 4.8L 8-cyl, gasoline. 219,902 mi reported. Registered in Ca. 5 NHTSA recall campaigns for this model year. Unlock full title, salvage, lien & accident history.
![Stock photo of a 2002 GMC Yukon SLE, Red, Sport Utility Vehicle [SUV]/Multipurpose Vehicle [MPV] — not the actual vehicle with VIN 1GKEC13VX2R136942](https://upload.wikimedia.org/wikipedia/commons/7/7f/2002_GMC_Yukon_%2851445789559%29.jpg)
Should you buy it? Worth a look — but negotiate
Weighed from safety recalls, known problems and market price.
- 5 recall campaigns exist for this model year. Check this VIN on NHTSA.gov to confirm the repairs were done.
- Owners most often report service brakes trouble on this model — inspect it closely.
- Priced within the typical range for the model.
💵 A fair offer is around $3,705 (typical range $1,700–$5,100). Start a little below and leave room for anything the inspection turns up.
Full vehicle history report
Everything below is in the paid report for VIN 1GKEC13VX2R136942, compiled live from NMVTIS and licensed providers the moment you unlock it. Not every vehicle has every record type — the report shows what is on file, and says so when nothing is. The 5 recall campaigns for this model year are shown further down.
📜 Title & ownership
- Title statusClean, salvage, rebuilt, junk, flood or lemon — from the national title database (NMVTIS)🔒
- Title brand historyEvery brand ever applied, by state, with what each one means🔒
- Title & registration recordsHow many times it has been titled, where, and the years-per-owner pace🔒
- Decode consistency checkThe provider's decode cross-checked against ours — a mismatch is a cloned-VIN warning sign🔒
🛞 Odometer
- Odometer timelineEvery reported reading with its date and state, drawn as a timeline🔒
- Rollback checkFlags any reading that goes backwards🔒
- Miles per yearThis car's pace against the US average🔒
💥 Damage, loss & theft
- Total-loss recordsInsurance total-loss declarations, with the reporting insurer type and date🔒
- Salvage & junk-yard recordsSalvage, junk and auction dispositions, including export flags🔒
- Theft screenActive and recovered theft records🔒
- Accident indicatorsDamage events reflected in title data (NMVTIS does not carry police crash reports)🔒
- Flood-exposure checkTitle activity in a disaster area soon after a major flood or hurricane🔒
💰 Liens & value
- Liens, impounds & exportOpen liens with the lender, tow/impound and export records🔒
- Market value for this exact carRetail adjusted for its mileage and state, trade-in, loan value, auction low/avg/high and retail by condition🔒
- DepreciationDrop from original MSRP, yearly rate and a one-year projection🔒
- Sticker vs dealer invoiceWhat it cost new, and what the dealer paid🔒
🧰 Factory warranty & equipment
- Remaining warrantyBasic, powertrain and rust coverage left, estimated from the first title date and odometer🔒
- Standard equipment & coloursWhat this trim came with from the factory, and the colours it was offered in🔒
🚨 Recalls on this VIN
- Per-VIN recall statusWhether each campaign has been repaired on THIS car, remedy availability, do-not-drive and stop-sale flags, dealer labour time🔒
At a glance
Vehicle identity & specifications
📋 All factory specifications on file3 more fields from the manufacturer's VIN record (NHTSA vPIC)
⚙️ Engine, fuel & battery
📐 Body, chassis & dimensions
🏭 Manufacturing & other
Values are as reported by the manufacturer for this VIN pattern; blank or "not applicable" fields are omitted.
What's a 2002 GMC Yukon worth?
What comparable 2002 GMC Yukon vehicles are listed for — a quick gut-check before you negotiate.
Is the seller's price fair? Get this exact VIN's current market value — retail, trade-in & loan value — in the full report.
See this car's exact value →MPG & running costs
U.S. EPA fuel-economy estimates for the 2002 GMC Yukon with this engine.
Source: U.S. EPA / DOE fueleconomy.gov. The EPA lists 2 versions with this engine; combined is shown as a range and the other figures are averages. Actual mileage varies with trim and driving conditions.
Crash-test safety ratings
NHTSA 5-Star Safety Ratings for the 2002 GMC Yukon.
Source: NHTSA New Car Assessment Program, tested as the 2002 GMC Yukon 4-DR. w/SAB. Ratings can differ by body style and drivetrain.
Estimated 5-year cost to own
A rough guide to what running a 2002 GMC Yukon costs over five years and 75,000 miles.
How this is estimated: fuel is the U.S. EPA annual cost at 15,000 miles a year. Depreciation compares today's typical asking price for this model year ($3,705) with the same model 3 model-years older ($1,999), from CarLogs listing data. Not included: insurance, maintenance, repairs, taxes, registration and finance costs. Treat it as a comparison guide, not a quote.
Dimensions & weight
Manufacturer-reported figures for the 2002 GMC Yukon — ranges cover the 3 body / drivetrain versions on record. Source: Transport Canada vehicle specifications via NHTSA.
Investigations & service bulletins
NHTSA defect investigations 6
Brake line corrosion failure Closed
The Office of Defects Investigation (ODI) received Defect Petition DP10-003 on March 2, 2010, requesting the investigation of model year (MY) 2003 Chevrolet Silverado 2500HD 4WD pickup trucks for corrosion failures of the vehicle brake lines. DP10-003 was granted and on March 30, 2010, Preliminary Evaluation PE10-010 was opened on more than six million model year 1999 through 2003 light trucks and sport utility vehic…
NHTSA #PE10010 · Service Brakes, Hydraulic · opened Mar 2010 · closed Jan 2011TRAILER HITCH RECEIVER FAILURE Closed
COMPLAINT REPORTS ALLEGE POOR WELD QUALITY AND/OR BENDING OF THE SUBJECT VEHICLE ORIGINAL EQUIPMENT TRAILER HITCH RECEIVER. THE AGENCY'S INVESTIGATION INCLUDED ANALYSIS OF MANUFACTURER AND AGENCY INCIDENT REPORTS, REVIEW OF POLICE REPORTS, ANALYSIS OF THE AGENCY'S FATAL ANALYSIS REPORTING SYSTEM, A VEHICLE OWNER SURVEY, INSPECTION OF TOW VEHICLES/HITCHES AND ANALYSIS OF FAILED PARTS. INCIDENTS OF WELD FAILURE WERE RA…
NHTSA #EA07013 · Trailer Hitches · opened Sep 2007 · closed Sep 2008TRAILER HITCH RECEIVER FAILURE Closed
GM PROVIDED ADDITIONAL DATA REGARDING ALLEGATIONS OF FAILURE OF THE TRAILER HITCH. ODI REVIEWED THAT AS WELL AS OTHER DATA PROVIDED BY PEER MANUFACTURERS. BASED ON OUR REVIEW, ODI FINDS THE NEED TO FURTHER INVESTIGATE THIS ISSUE. THIS PRELIMINARY EVALUATION IS UPGRADED TO AN ENGINEERING ANALYSIS (EA07-013) FOR FURTHER ASSESSMENT AND STUDY OF THIS ISSUE.
NHTSA #PE07025 · Trailer Hitches · opened May 2007 · closed Sep 2007PARKING BRAKE FAILURE Closed
ODI'S REVIEW OF COMPLAINT DATA RECEIVED SINCE THE CLOSE OF EA04-011 REVEALED NO INDICATION THAT THE INVESTIGATION SHOULD BE RE-OPENED. MORE DETAILS CAN BE FOUND IN THE FEDERAL REGISTER NOTICE ENCLOSED IN THE DP05-009 PUBLIC FILE. ODI RESERVES THE RIGHT TO REOPEN THE INVESTIGATION IN THE FUTURE SHOULD CONDITIONS WARRANT.
NHTSA #DP05009 · Parking Brake · opened Dec 2005 · closed May 2006UNWANTED LOW-SPEED ABS ACTIVATION Closed
IN A LETTER DATED AUGUST 29, 2005, GM NOTIFIED ODI THAT IT WAS RECALLING CERTAIN MODEL YEAR 1999 THROUGH 2002 C/K PICKUP TRUCKS AND SPORT UTILITY VEHICLES TO CORRECT A PROBLEM WITH ANTI-LOCK BRAKE SYSTEM (ABS) WHEEL SPEED SENSOR CORROSION THAT MAY RESULT IN UNWANTED ABS ACTIVATION AND EXTENDED STOPPING DISTANCES DURING LOW-SPEED BRAKING (RECALL 05V-379). GM'S RECALL COVERS APPROXIMATELY 804,000 VEHICLES CURRENTLY REG…
NHTSA #PE05020 · Service Brakes, Hydraulic · opened Apr 2005 · closed Sep 2005THROTTLE STICKING CLOSED Closed
THIS INVESTIGATION INVOLVES THE GENERAL MOTORS CORPORATION (GM) THROTTLE BODY (TB) UTILIZED IN MODEL YEAR (MY) 1999-2002 SILVERADO, SIERRA, TAHOE, SUBURBAN, AVALANCHE AND YUKON (SUBJECT VEHICLE(S)) WITH 4.8L, 5.3L, AND 6.0L ENGINES. THE TB VALVE MAY INTERMITTENTLY STICK IN A CLOSED POSITION. IN SUCH A SITUATION, AN OPERATOR MAY APPLY ADDITIONAL ACCELERATOR PEDAL FORCE TO INCREASE ENGINE SPEED. THE APPLICATION OF ADDI…
NHTSA #EA02015 · Vehicle Speed Control · opened Aug 2002 · closed Jan 2004An investigation means NHTSA is examining a possible defect — it is not a recall, and many close without one.
Manufacturer service bulletins 620
Technical notes the manufacturer sent to dealers about known issues and fixes. Useful to mention to a mechanic — they are not recalls and repairs may not be covered. Showing the 10 most recent of 620.
This PI communicates the requirement to provide a pico file to receive diagnostic assistance from TAC.
Bulletin PIP5601C · Jul 2025This service bulletin explains how to measure for oil consumption and possible reasons for loss of oil.
Bulletin 03-06-01-023I · Engine · Dec 2024This Preliminary Information communicates to the dealer the process for downloading or updating operating software for the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester and Vehicle Data Record…
Bulletin PIP4723J · Electrical System · Oct 2024This service bulletin explains how to measure for oil consumption and possible reasons for loss of oil.
Bulletin 03-06-01-023H · Engine · Oct 2024This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures…
Bulletin PIT5099H · Sep 2024This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures…
Bulletin PIT5099H · Sep 2024Vehicle Wide Programming (VWP) is a new process to update software on GM Vehicles. It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some exc…
Bulletin General Communication · Electrical System · Aug 2024GM is receiving damaged (cracked or broken) transmission cores returned to the reman facilities. The damage is being caused either in the removal process by the technician, or inadequate packaging or shipping. This bulletin advises the dealers to be more caref…
Bulletin 24-NA-141 · Power Train · Jul 2024This service bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce c…
Bulletin 16-NA-383 · Fuel/propulsion System, Engine · Jun 2024This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
Bulletin 18-NA-099 · Jun 2024Source: NHTSA Office of Defects Investigation, listed for the YUKON. Model-year data, not specific to one car.
Canadian recalls 3
Transport Canada recall campaigns for the 2002 GMC Yukon. Relevant if the car was first sold in, or imported from, Canada.
Brakes
Certain vehicles located in Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, and Newfoundland & Labrador may experience unwanted Antilock Brake System (ABS) activation and increased stopping distances during low-speed brake application (less than 16 km/h and greater than 6 km/h). This condition does not set any ABS codes nor does it illuminate the ABS warning…
Transport Canada #2004395 · Nov 2004Seats And Restraints
Certain vehicles equipped with rearward folding head restraints on the second row seats. Two potential pinch points exist on each of the folding head restraints when the head restraint(s) are folded rearward as the seatback is folded down. If a person were to insert their finger(s) into the pinch point when the head restraint folds, it could trap and pinch the finger(s) causing…
Transport Canada #2002166 · Sep 2002Seats And Restraints
Certain vehicles fail to conform to CMVSS 209, seat belt assemblies. These vehicles have a condition where one or two sensors in the driver's and front seat passengers seat belt retractors may be inoperative. The seat belt retractors will lock when the belt webbing is extracted during a crash; however the mechanism that locks the seat belt retractor when the vehicle decelerates…
Transport Canada #2002068 · Apr 2002Source: Transport Canada Motor Vehicle Safety Recalls Database.
About the GMC Yukon
The Chevrolet Tahoe is a line of full-size SUVs from Chevrolet, marketed since the 1995 model year. Marketed alongside the GMC Yukon for its entire production, the Tahoe is the successor to the Chevrolet K5 Blazer, while the Yukon replaced the full-sized GMC Jimmy. Both trucks derive their nameplates from western North America, with Tahoe referring to Lake Tahoe and Yukon referring to the Canadian Yukon.
From Wikipedia, licensed CC BY-SA 4.0. Describes the model line in general, not this model year specifically.
Safety recall campaigns 5
WHEELS:HUB
CERTAIN FEDERAL-MOGUL REPLACEMENT WHEEL HUB ASSEMBLIES WITH THE BRAND NAMES: NATIONAL, CARQUEST P/NOS. 515020, 515021, 515025, 515053, 515054, 515059, AND 515060, SHIPPED BETWEEN JANUARY 23, 2006, AND DECEMBER 20, 2007, SOLD FOR LIGHT DUTY AND MEDIUM DUTY TRUCKS. THE INBOARD RETENTION NUT USED TO MAINTAIN HUB BEARING ASSEMBLY CAN LOOSEN RESULTING IN AN ABS LIGHT INDICATION, NOISE, AND/OR WHEEL SEP…
Remedy: FEDERAL-MOGUL WILL NOTIFY CUSTOMERS AND WILL REPLACE THE HUB ASSEMBLY FREE OF CHARGE. THE RECALL BEGAN ON FEBRUARY 7, 2008. OWNERS CAN CONTACT FEDERAL-MOGUL TOLL-FREE AT 877-489-6659.
NHTSA Campaign #07E106000 · 17/12/2007FUEL SYSTEM, GASOLINE
CERTAIN REPLACEMENT FUEL FILTERS, FRAM BRAND NAME P/N G3727, WITH DATE CODES X52911 THROUGH X60801 SEQUENTIALLY OR X600141 AND A MEXICO COUNTRY OR ORIGIN MARKING ON THE FUEL FILTER HOUSING MANUFACTURED FROM OCTOBER 18, 2005, THROUGH MARCH 21, 2006, SOLD FOR USE ON THE VEHICLES LISTED ABOVE AND ON CERTAIN SCHOOL BUSES. (TO SEE THE SCHOOL BUS ENGINE SIZES, CLICK ON "DOCUMENT SEARCH" AND THEN "BUS AP…
Remedy: HONEYWELL WILL NOTIFY OWNERS AND REPLACE THE FUEL FILTERS FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 18, 2006. OWNERS MAY CONTACT FRAM CUSTOMER SERVICE AT 1-800-890-2075 (OPTION 1).
NHTSA Campaign #06E043000 · 19/05/2006SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
CERTAIN PICKUP TRUCKS AND SPORT UTILITY VEHICLES MAY EXPERIENCE UNWANTED ANTILOCK BRAKE SYSTEM (ABS) ACTIVATION. THIS CONDITION IS MORE LIKELY TO OCCUR IN ENVIRONMENTALLY CORROSIVE AREAS. THIS RECALL WILL BE LAUNCHED IN THE "SALT BELT" STATES OF CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MARYLAND, MASSACHUSETTS, MAINE, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, …
Remedy: DEALERS ARE TO REMOVE THE WHEEL SPEED SENSOR AND THOROUGHLY CLEAN THE WHEEL SPEED SENSOR MOUNTING SURFACE ON THE BEARING, APPLY RUST INHIBITOR TO THE CLEANED SURFACE, GREASE THE MOUNTING SURFACE, REINSTALL THE WHEEL SPEED SENSOR, AND CHECK THE PEAK-TO-PEAK OUTPUT VOLTAGE TO ENSURE THE WHEEL SPEED SI
NHTSA Campaign #05V379000 · manufacturer #05068 · 29/08/2005STRUCTURE
CERTAIN PICKUP TRUCK, VAN, AND MINI VAN CONVERSIONS EQUIPPED WITH SOUTHERN COMFORT BUILT RUNNING BOARDS THAT CONTAIN CERTAIN COURTESY LIGHTS MANUFACTURED BY AMERICAN TECHNOLOGY COMPONENTS, INC. THESE UNITS CONTAIN A COURTESY LIGHT OR LIGHTS THAT MIGHT OVERHEAT WHEN THE WIRE HARNESS IS EXPOSED TO EXCESSIVE MOISTURE AND ROAD SALT.
Remedy: DEALERS WILL REPLACE THE WIRING HARNESS ON THESE RUNNING BOARDS. OWNER NOTIFICATION BEGAN MARCH 7, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SOUTHERN COMFORT AT 1-800-745-6096
NHTSA Campaign #03V094000 · 07/03/2003SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH REARWARD FOLDING HEAD RESTRAINTS ON THE SECOND ROW SEATS, TWO POTENTIAL PINCH POINTS EXIST ON EACH OF THE FOLDING HEAD RESTRAINTS WHEN THE RESTRAINTS ARE FOLDED REARWARD AS THE SEATBACK IS FOLDED DOWN.
Remedy: DEALERS WILL INSTALL PROTECTIVE COVERS OVER THE PINCH POINTS. OWNER NOTIFICATION BEGAN NOVEMBER 8, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT CHEVROLET AT 1-800-222-1020, GMC A
NHTSA Campaign #02V253000 · manufacturer #02039 · 17/09/2002These are NHTSA recall campaigns for this model year, last checked 7 Oct 2026. They don't show whether this particular car has had the repair done — check this VIN on NHTSA.gov or ask a franchised dealer. Recall repairs are done at no charge.
We'll email you the moment a new safety recall is issued — no spam, unsubscribe any time.
Common problems & what to inspect
Based on all 342 owner complaints filed with NHTSA for the 2002 GMC Yukon, here are the most-reported problem areas — and what to check before you buy.
💥 23 involved a crash 🔥 4 involved a fire 🚑 17 reported injuries
🔍 Brakes should feel firm and quiet — no grinding, pulsing or pulling. Check for an ABS light and uneven pad/rotor wear.
🔍 Have a trusted mechanic inspect this system as part of a pre-purchase inspection.
🔍 Check coolant level and color, look for leaks, and confirm the engine reaches normal temperature without overheating.
🔍 Test every electrical feature: windows, locks, infotainment, charging and all lights. Watch for flickering, dead accessories or warning lights.
🔍 Drive through every gear: watch for slipping, hard or delayed shifts, and shudder. Check for transmission/driveline leaks and noises.
🔍 Steering should be tight and centered — no play, clunks or wandering. Test at low and highway speed; listen for power-steering whine.
Pre-purchase checklist
- Match the VIN on the dash, door jamb and title — they must be identical.
- Cold-start the engine; listen for knocks and check for blue or white exhaust smoke.
- Test-drive through all gears at low and highway speed — no slipping, shudder or pulling.
- Confirm every warning light clears at startup (none should stay on).
- Check fluids — oil, coolant, transmission — for level, color and leaks.
- Look underneath for rust, fresh undercoating or signs of collision repair.
- Always get an independent pre-purchase inspection from a trusted mechanic.
Owner complaints 342
Complaints filed with NHTSA by owners of the 2002 GMC Yukon.
SERVICE BRAKES
No warning while exiting, I was able to hit the brakes. Then, when I reached for the brakes again, it didn’t break. There was no signals on the car. The car is total damage air bags came out.
Crash · NHTSA ODI #11680768SEAT BELTS
Front passenger seatbelt has always locked up after being put on, which does not allow the passenger the ability to move more than a couple of inches at best.
NHTSA ODI #11476889SERVICE BRAKES
The contact owns a 2002 GMC Yukon XL. The contact stated while driving approximately 70 MPH, the contact started to slow for traffic and depressed the brake, and felt no braking. The contact had to depress the brake pedal to the floorboard. The contact stated that the brake warning light was illuminated. The contact was able to safely stop and drove the vehi…
NHTSA ODI #11470657SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 GMC YUKON. THE CONTACT STATED AFTER HE DROVE THE VEHICLE AT A VERY LOW SPEED, THE VEHICLE UNEXPECTEDLY EXPERIENCED UNWANTED ANTILOCK BRAKE SYSTEM (ABS) ACTIVATION. THE CONTACT STATED HE WAS FORCED TO DRIVE AT A HIGHER SPEED IN ORDER TO AVOID THIS ISSUE. THE CONTACT NOTIFIED THE DEALER, CABLE DAHMER BUICK GMC OF KANSAS CITY ADDRESS…
NHTSA ODI #11343897SERVICE BRAKES
AS VEHICLE COMES TO A SLOW STOP THE BRAKES FEEL AS IF THE RELEASE AND STILL ROLL ALSO WHEN PULLING INTO A DRIVEWAY OR PARKING SPOT THIS HAS HAPPED OFTEN.
NHTSA ODI #11319808STRUCTURE,ENGINE
I SWERVED TO MISS A DEER AND I HIT A TREE RUNNING 47 MPH AND MY AIR BAGS DIDN'T DEPLOY AND NO ONE CAN TELL ME WHY. MY HUSBAND AND I WERE VERY LUCKY BUT WHY DIDN'T THE AIR BAGS DEPLOY? MY HUSBAND WAS OUT OF WORK FOR 5 MONTHS DUE TO TORN LIGAMENTS IN HIS SHOULDERS AND STILL HAS TO HAVE SURGERY.
Crash · 1 injured · NHTSA ODI #11298082AIR BAGS
VEHICLE WAS INVOLVED IN A ROLL OVER ONE FRONTAL CAR ACCIDENT. NOT FOR SURE OF THE SPEED BUT IT WAS OOVER 50 MILES AN HOUR. I HIT BRAKE GOING AROUND THE CURVE AND FLIIPED OVER OVER FIVE TIMES AND NOT YET THE AIRBAG DIDNT DEPLOY. FORCED CAUSE OF THE SEAT BEALT TO STRECCH AND LOCK IN PLACE. POLICE AND TOW TRUCK WAS SURPRISE THE AIRBAG SHOULD HAVE DEPLYED. NOW…
Crash · 1 injured · NHTSA ODI #11298273SERVICE BRAKES
BRAKES WENT. BOUGHT A CT CAR IN SC. LUCKILY DRIVING 5PMH WHEN THEY WENT. WAITING AT THE SHOP NOW TO GET FIXED. SPENT THE NIGHT IN MY CAR AS I WAS MOVING TO CT
NHTSA ODI #11297549+ 334 more complaints on record.
